Terms of Service

These Terms of Service ("Terms") govern your access to and use of Waytoinbox's email verification, email deliverability, email marketing, and sales outreach tools (the "Service"), operated by Waytoinbox ("Waytoinbox", "we", "us", or "our").

1. Acceptance of Terms

By creating an account or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

Waytoinbox provides a suite of tools that may include: single and bulk email verification; email marketing campaigns and contact list management; sales outreach (prospect lists, sequences, and inbox tracking); DMARC/SPF/DKIM and header analysis; IP and domain blocklist monitoring; sender reputation analysis; and inbox warmup. We may add, change, or remove features over time.

3. Your Account

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account, including activity by Sub Accounts you create. Notify us promptly at support@waytoinbox.com if you suspect unauthorized use of your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms, including that you will:

• Only upload, validate, or send to email addresses and contact lists you have the right to use;
• Comply with applicable anti-spam, data protection, and electronic communications laws that apply to your use of the Service;
• Honor unsubscribe/opt-out requests from recipients of your campaigns and outreach; and
• Use connected email accounts only for purposes you are authorized to perform.

5. Prohibited Use

You agree not to:

• Use the Service to send unsolicited bulk email ("spam"), phishing, malware, or fraudulent content;
• Upload or process contact lists obtained without appropriate consent or legal basis;
• Attempt to circumvent credit, rate, or usage limits, or resell the Service without authorization;
• Probe, scan, or attempt to gain unauthorized access to the Service or other users' accounts or data; or
• Use the Service in any way that violates applicable law or infringes the rights of others.

We may investigate and take appropriate action, including suspending or terminating accounts, for violations of this section.

6. Connected Email Accounts

If you connect a mailbox (e.g. via SMTP/IMAP with an app password) to send campaigns or sales outreach, you represent that you are authorized to connect and use that mailbox for these purposes, and that doing so does not violate the terms of service of your email provider (e.g. Google, Microsoft). You are solely responsible for the content sent through a connected account and for maintaining valid credentials. You may disconnect a connected account at any time from your account settings.

7. Email and Outreach Responsibilities

You are solely responsible for the content of the campaigns and outreach messages you send through the Service, for obtaining any required consent from recipients, and for the accuracy of the data (including email addresses and prospect information) you upload. Waytoinbox is a tool provider; we do not review or endorse the content you send.

8. Subscriptions and Payment

Certain features require a paid subscription plan or the purchase of credits, processed through our payment provider, Razorpay. Fees are as displayed on our Pricing page at the time of purchase. Except where required by law or expressly stated otherwise, payments and credits are non-refundable. We may change our pricing prospectively; continued use of paid features after a price change takes effect constitutes acceptance of the new pricing.

9. Service Availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our control, including outages of third-party providers we depend on (e.g. Google APIs, AWS, Razorpay).

10. Suspension and Termination

We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or to protect the Service or other users. You may stop using the Service, or request deletion of your account, at any time as described in our Privacy Policy. Provisions of these Terms that by their nature should survive termination (e.g. payment obligations, intellectual property, disclaimers, limitation of liability) will survive.

11. Intellectual Property

The Service, including its software, design, and branding, is owned by Waytoinbox and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain ownership of the content and data you upload (e.g. contact lists, campaign content).

12. Third-Party Services

The Service integrates with or relies on third-party providers, including Razorpay (payments), Amazon SES (email delivery infrastructure), and Google APIs (Gmail API for Inbox Warmup receiver mailboxes, and Google Postmaster Tools). Your use of features that rely on a third-party provider is also subject to that provider's own terms. We are not responsible for the acts or omissions of third-party providers.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EMAIL VERIFICATION, DELIVERABILITY, OR REPUTATION RESULTS WILL BE ERROR-FREE OR THAT ANY EMAIL WILL BE SUCCESSFULLY DELIVERED, OPENED, OR LAND IN A RECIPIENT'S INBOX.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAYTOINBOX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

16. Governing Law

17. Contact Us

If you have questions about these Terms, contact us at support@waytoinbox.com.